Privacy Policy

BACKGROUND:

Core Performance Ltd understands that your privacy is important to you and that you care about how your personal datais used and shared online. We respect and value the privacy of everyone who visits this website, www.coreperformance.co.uk (“Our Site”)and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.


1.            Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:  

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Usvia Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Core Performance Ltd, a limited company registered in England under company number 08382558, whose registered address is 3 Bramley way, Bedford, MK41 0EH, and whose main trading address is 4-6 Sergeants Way, Bedford, Bedfordshire MK41 0EH.


2.            Information About Us

2.1          Our Site is owned and operated by Core Performance Ltd, a limited company registered in England under company number 08382558 whose registered address is 3 Bramley way, Bedford, MK41 0EH and whose main trading address is 4-6 Sergeants Way, Bedford, Bedfordshire MK41 0EH.

2.2          Our VAT number is 183 6330 06

2.3          Our Data Protection Officer is Jonathan Wells and can be contacted by email at jon@coreperformance.co.uk, or by post at 4-6 Sergeants Way, Bedford, Bedfordshire MK41 0EH.


3.            What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.


4.            Your Rights

4.1          As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1     The right to be informed about Our collection and use of personal data;

4.1.2     The right of access to the personal data We hold about you (see section 12);

4.1.3     The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13);

4.1.4     The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 13);

4.1.5     The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6     The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7     The right to object to Us using your personal data for particular purposes; and

4.1.8     Rights with respect to automated decision making and profiling.

4.2          If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3          For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.


5.            What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal data:

5.1          Name

5.2          Contact information such as email addresses and telephone numbers;

5.3          Demographic information such as post code;


6.            How Do We Use Your Data?

6.1          All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2          Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.1     Supplying Our productsand services to you (please note that We require your personal data in order to enter into a contract with you);

6.2.2     Personalising and tailoring Our products and services for you;

6.2.3     Replying to emails from you;

6.2.4     Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing memberships@coreperformance.co.ukand we will manually remove you from all list or follow the unsubscribe link all marketing emails. 

6.3          With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by emailtelephone and/or text message with information, news, and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPRand the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4          You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.5          We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods 

6.6          Personal data will be kept on record for a period of 2 years from the first enquiry. If you held a membership with us then your personal date will be on record for a period no longer than 2 years from your cancellation date.  


7.            How and Where Do We Store Your Data?

7.1          We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2          Your data will only be stored in the UK.
 

7.3          Steps We take to secure and protect your data include: 

7.3.1     Ensuring that all out sourced systems (third party) we use are GDPR compliant.


8.            Do We Share Your Data?

Subject to section 8.2,We will not share any of your data with any third parties for any purposes.

8.1          In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
 

8.2          We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.3          In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.


9.            What Happens If Our Business Changes Hands?

9.1          We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2          In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.


10.         How Can You Control Your Data?

10.1       In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emailsandat the point of providing your details).

10.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.


11.         Your Right to Withhold Information

You may access certain areas ofOur Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.


12.         How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge.Please contact Us for more details at membership@coreperformance.co.uk, or using the contact details below in section 13. 


13.         Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at memberships@corepformance.co.u or by post at 4-6 Sergeants Way, Bedford, Bedfordshire. MK41 0EH Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

14.         Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.


 

All Core Performance members (member’s, guests & visitors) must comply with all the terms, conditions & rules of their contract.

Compliance of the rules, terms & conditions will be enforced to both maintain the high standards of Core Performance and also to ensure our members get full enjoyment from their membership.

Any person who does not comply with the rules, terms and conditions may be ejected from, or denied access to the facility, or may have their membership terminated by Core Performance.

Our facility also has its own operational rules (on display in various parts of the facility), which you must comply with. We reserve the right to make reasonable amendments to these rules at any time. If we do this we will give our members reasonable advance notice by placing the new rules on a notice board or on new signs at the facility.


Membership Terms & Conditions.

1. Acceptance of an application for membership is at our absolute discretion (although we will exercise our discretion reasonably and in compliance with applicable laws)

2. Membership entitles members to use the facilities depending on which membership option they have chosen.

3. Members must ensure that their guests pay the appropriate guest fees before starting any classes or training.

4. Members must ensure that their guests comply with all the rules, terms and conditions.

5. Opening times for the facility will be prominently displayed around the facility and on the Core Performance website.

6. You are respectfully requested to leave the facility punctually at the time of closing. The facility will close at the advertised closing time with the exception of any private functions.

7. We reserve the right to use any individual or group photographs or movie shots of you for press or promotional purposes.

8. We reserve the right to show potential members and other individuals the facilities of the club on a trial basis.

10. You must complete a pre-activity questionnaire before using any of our equipment or participating in any CrossFit class in the facility.

11. You should seek instruction from a member of staff before using unfamiliar equipment.

12. You must not wear outside shoes or clothing in the gym.

13. You must wipe down all equipment after use.

14. You are asked to arrive at least ten (10) minutes prior to any CrossFit WOD, personal strength and conditioning training or induction appointments .We reserve the right to refuse to re-book an appointment for you if you are late.

15. All one to one strength and conditioning appointments must be paid in full even if you do not attend.

16. Members must ensure their accounts do not fall into arrears.

17. Without prejudice to any other right or remedy that we may have, if you fail to pay us the membership fees on any due date, we may:

(1) Suspend all services until payment has been made in full.

(2) Where a sum is outstanding for more than 28 days, engage a collections agency to pursue you for the debt. You agree that you will be responsible for all costs of the agency seeking to recover payment from you.

18. Core Performance take no responsibility for any personal property left in the gym or in the surrounding car park, please ensure your valuables are safe.

19. It is the member’s responsibility to ensure they are medically fit in order to train within the facility and where necessary advice has been sought from a General Practitioner or Health Professional. Core Performance accepts no responsibility for any injuries occurring within the facility.

20. Children under the age of 12 are not permitted in the gym or CrossFit area without adult supervision or prior permission due to health and safety reasons; under exceptional circumstances this can be negotiated.

21. Children over the age of 12 but under the age of 16 must be accompanied by a member of the Core Performance team while exercising.

22. Children over the age of 16 but under the age of 18 must follow a strict program as designed by Core Performance.

23. Young adults over the age of 16 must have a full Core Performance induction.

24. In the event of fire alarm members will be expected to congregate in the car park (20 meters away from the building) at the front of the building, until it is deemed safe to return into the building

25. All members must be polite and respectful of each other, willing to help each other out at all times.

26. Termination of your Core Performance membership must be done in writing giving one full months’ calendar notice (1 months)

27. Any change of membership category must be submitted in writing, to memberships@coreperformance.co.uk.  

28. Members can at anytime put their membership on hold for a maximum of 3 months, there is a £10 charge per month for every month the membership is on hold. 

29. Members who hold a CrossFit membership must complete the fundamentals programme again if they have had their membership on hold for 3 months or more

30. Core Performance Ltd reserve the right to make changes to the above terms and conditons with no less than 14 day notice to its memebers.